UNDERSTANDA message arrives
WhatsApp AI Agent Implementation ready
Automate sales and support where customers already chat.
Give customers instant, contextual replies on WhatsApp. Share information, collect requirements, send updates and move high-intent conversations smoothly to your team.
Secure by design Human handoff Integration ready
WhatsApp AI / Live workspace System online
ACTIVE CHANNEL WhatsApp
AI handling enabled
NEW CUSTOMER INTENTSales enquiries
Live
Context captured and next action identified.
DECIDEThe request is handled
COMPLETEThe journey continues
InstantCustomer replies
RichMedia support
CRMConversation sync
Built aroundYour operating workflow
Built for real operations
01
02
03
Not another isolated AI demo. A connected business capability.
WhatsApp AI Agent works inside the journey your customers and team already follow. It understands context, follows approved rules and converts intent into structured action.
Configured around your businessKnowledge, tone, qualification logic and escalation rules shaped for you.
Connected to the tools you useCompatible CRMs, calendars, helpdesks and custom APIs work together.
Continuously improvedReview outcomes and refine the experience using real operational insight.
01 / INPUTWhatsApp
Customer intent and context
02 / INTELLIGENCETerKnox AI layer
Knowledge, rules and decisions
03 / ACTIONYour business systems
CRM · Calendar · Helpdesk · APIs
Core capabilities
Everything required to make whatsapp interactions more useful.
Begin with a focused use case and expand as your workflow, integrations and customer volume grow.
Contextual smart replies
Contextual smart replies configured around your approved business workflow and customer journey.
Rich media sharing
Rich media sharing configured around your approved business workflow and customer journey.
Campaign follow-ups
Campaign follow-ups configured around your approved business workflow and customer journey.
Customer data capture
Customer data capture configured around your approved business workflow and customer journey.
Agent handover
Agent handover configured around your approved business workflow and customer journey.
Connected records
Connected records configured around your approved business workflow and customer journey.
How it works
A simple customer experience, backed by a carefully designed system.
Every step is mapped around what the customer needs and what your business needs to happen next.
01
A message arrives
Context is captured, the approved action is completed and your team stays informed.
02
The request is handled
Context is captured, the approved action is completed and your team stays informed.
03
The journey continues
Context is captured, the approved action is completed and your team stays informed.
Faster replies and follow-ups
Clear action, recorded context and a team that stays informed.
Where it fits
Start with one high-value use case.
We help you choose a first implementation that is useful, measurable and realistic—then build a clear path for expansion.
Discuss your workflowUSE CASE 01
Sales enquiries
USE CASE 02
Order updates
USE CASE 03
Customer support
USE CASE 04
Catalogue sharing
USE CASE 05
Lead follow-up
USE CASE 06
Appointment reminders
Secure implementation
Access controls, guardrails and careful data handling.
Human control
Escalation and approval at the moments that matter.
Flexible integration
Connect compatible tools without rebuilding your stack.
Product FAQ
Clarity before implementation.
Good AI delivery begins with clear goals, boundaries and ownership.
Ask a specific questionYes. TerKnox configures the knowledge, conversation style, qualification rules, integrations and actions around your business and customer journey.
The product is integration-ready. We can connect compatible CRMs, calendars, helpdesks, communication tools and custom APIs based on your requirements.
We define escalation and human-handoff rules before launch. Your team receives the conversation context, customer details and a clear reason for escalation.
We begin with discovery, map one valuable use case, confirm integrations and success criteria, and then provide a focused implementation plan.
Your workflow, intelligently upgraded
Ready to explore WhatsApp AI for your business?
Bring us one customer journey or repetitive workflow. We’ll identify the most valuable place to begin.